Crellab
Config-Driven · Admin Manageable · Includes Sandboxes & FAQ

How It Works

Everything you need to know to get started — whether you're a creator looking for work or a brand searching for talent.

For Creators

Turn your creativity into income
1

Create Your Profile

Showcase your work, set your rates, and define your niche. Add portfolio items from your device or sync from Google Drive.

2

Get Discovered

Brands browse our Explore feed and search for creators like you. Your profile appears in relevant searches based on your category, location, and tags.

3

Receive Booking Requests

Clients send booking requests with project details. You can accept, decline, or negotiate scope and timeline.

4

Deliver & Get Paid

Work is protected by escrow. Funds are held securely and released automatically after completion (or when you mark milestones as done).

For Clients & Brands

Find the right creative talent, fast
1

Browse & Search

Explore creators by category, location, experience level, and budget. Watch video portfolios to evaluate style and quality.

2

Book with Confidence

Select a package, set a date, and pay securely. Your payment is held in escrow until the work is delivered to your satisfaction.

3

Collaborate Seamlessly

Communicate directly with your creator, share briefs, and track progress. Milestone payments keep larger projects on track.

4

Review & Release

Review deliverables, request revisions if needed, and release payment. Leave a review to help the community.

Secure Payments with Escrow

Your money is protected every step of the way
1

Payment Held in Escrow

When you book, your payment is held in escrow — the creator is not paid until you approve the work.

2

Auto-Release Timeline

If no dispute is raised, funds auto-release 1 day after the service date. You're always in control.

3

Dispute Resolution

If something goes wrong, our admin team mediates. We review evidence from both sides and make a fair decision.

4

Milestone Payments

For larger projects, split payments into milestones. Each milestone is funded upfront and released upon approval.

Invite & earn

Grow the community and climb the leaderboard
1

Grab your invite link

Open the Referrals page and copy your personal invite link — every account gets a unique one.

2

Friends join with your link

When someone creates an account through your link, you automatically earn direct-referral points.

3

Earn again when they invite

When the people you invited bring in their own friends, you earn second-degree points too.

4

Climb the leaderboard

Your referral points and platform activity feed a weighted score that ranks the most active members publicly.

Check your payout details

Payouts are sent to the bank account details you provide. Double-check your account number and bank before you withdraw — a payout sent to incorrect details cannot be recovered, and neither Crellab nor its payment partners can be held liable for payouts made to the details you entered.

Fees & what you pay

Every booking includes a 5% platform service fee, shown in the price breakdown before you pay. Payment processing charges on bookings are borne by the platform — a creator's payout is the booking total minus the platform service fee, with no hidden deductions.

How escrow protects you

Your payment is held in escrow under our release policy — the creator is only paid once you approve the work, or automatically 1 day after the service date when no dispute is raised. Funds are processed and payouts are distributed through our payment partner's secure payment infrastructure, so payments stay protected from checkout to payout.

Interactive Sandboxes

Visual experimenting and simulation for easier understanding — try the controls below. No data is saved.

Booking Flow Simulator
Experience the end-to-end booking process
1. Browse2. Request3. Escrow Held4. Delivered5. Released

Start by exploring creators and picking a package.

booking-simulator
Escrow Timeline Explorer
Visualize money movement from payment to settlement
Held

Funds locked on booking. Neither party can touch them.

escrow-timeline
Pricing Calculator
Estimate costs including the 5% platform fee
Subtotal (2 × ₦25,000)₦50,000
Platform fee (5%)₦2,500
Creator payout₦47,500
pricing-calculator
Search & Discovery Simulator
See how profile completeness boosts search ranking
Moderate
Page 1–2 · 65% complete
65%
  • Avatar + cover video boost ranking
  • Portfolio items (≥3) + packages (≥1) required for top
  • Reviews & bookings improve placement
search-simulator

Frequently Asked Questions

Quick answers to common questions — improving SEO and reducing support load

How do I get paid as a creator?▼
payments
Payments are held in escrow and processed by our payment partner. Once the client approves your work (or after 1 day with no dispute), funds are automatically released to your Crellab wallet. You can withdraw to your bank account anytime — just make sure your payout details are correct, as payouts are sent to the details you provide.
What's the platform fee?▼
payments
Crellab charges a 5% platform fee on each booking. This covers payment processing, escrow protection, platform maintenance, and support.
Can I cancel a booking?▼
bookings
Yes. Full refunds are available within 48 hours of booking. After that, a 50% cancellation fee applies to protect the creator's time.
How do I build my portfolio?▼
creators
Upload videos and images directly, or connect Google Drive to sync your existing portfolio. Portfolio items appear on your public profile and in the Explore feed.
What types of creators can I hire?▼
clients
We support Content Creators (UGC, lifestyle, brand content) and Cinematographers/Videographers (events, commercials, narrative, documentary). Each has tailored profile fields.
Is my data secure?▼
security
Yes. We use bank-grade encryption, row-level database security, and comply with NDPR 2023. Payment data is handled by PCI DSS Level 1 certified payment partners.
How do referrals work?▼
referrals
Share your personal invite link from the Referrals page. When someone signs up with it you earn direct-referral points, and you earn a smaller second-degree bonus when they invite others in turn. Self-referrals are blocked.
How is the leaderboard scored?▼
referrals
Each member gets a weighted score across the factors that are switched on — referral points, visible portfolio items, bookings and review ratings. The "How scoring works" panel on the leaderboard page lists every active factor with its description and weight, so the ranking is fully transparent.
What is the Founding 100 badge?▼
creators
The first 100 accounts to register — ordered by sign-up time — receive a Founding 100 badge that appears on their profile and referrals page. Early members and seeded accounts count too; the badge is derived from registration order, so no one is skipped.