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Config-Driven · Admin Manageable · Includes Sandboxes & FAQ

How It Works

Everything you need to know to get started — whether you're a creator looking for work or a brand searching for talent.

For Creators

Turn your creativity into income
1

Create Your Profile

Showcase your work, set your rates, and define your niche. Add portfolio items from your device or sync from Google Drive.

2

Get Discovered

Brands browse our Explore feed and search for creators like you. Your profile appears in relevant searches based on your category, location, and tags.

3

Receive Booking Requests

Clients send booking requests with project details. You can accept, decline, or negotiate scope and timeline.

4

Deliver & Get Paid

Work is protected by escrow. Funds are held securely and released automatically after completion (or when you mark milestones as done).

For Clients & Brands

Find the right creative talent, fast
1

Browse & Search

Explore creators by category, location, experience level, and budget. Watch video portfolios to evaluate style and quality.

2

Book with Confidence

Select a package, set a date, and pay securely. Your payment is held in escrow until the work is delivered to your satisfaction.

3

Collaborate Seamlessly

Communicate directly with your creator, share briefs, and track progress. Milestone payments keep larger projects on track.

4

Review & Release

Review deliverables, request revisions if needed, and release payment. Leave a review to help the community.

Secure Payments with Escrow

Your money is protected every step of the way
1

Payment Held in Escrow

When you book, funds are securely held by our payment partner (Paystack) — not released to the creator until you're happy.

2

Auto-Release Timeline

If no dispute is raised, funds auto-release 5 days after the service date. You're always in control.

3

Dispute Resolution

If something goes wrong, our admin team mediates. We review evidence from both sides and make a fair decision.

4

Milestone Payments

For larger projects, split payments into milestones. Each milestone is funded upfront and released upon approval.

Interactive Sandboxes

Visual experimenting and simulation for easier understanding — try the controls below. No data is saved.

Booking Flow Simulator
Experience the end-to-end booking process
1. Browse2. Request3. Escrow Held4. Delivered5. Released

Start by exploring creators and picking a package.

booking-simulator
Escrow Timeline Explorer
Visualize money movement from payment to settlement
Held

Funds locked on booking. Neither party can touch them.

escrow-timeline
Pricing Calculator
Estimate costs including the 5% platform fee
Subtotal (2 × ₦25,000)50,000
Platform fee (5%)2,500
Creator payout47,500
pricing-calculator
Search & Discovery Simulator
See how profile completeness boosts search ranking
Moderate
Page 1–2 · 65% complete
65%
  • Avatar + cover video boost ranking
  • Portfolio items (≥3) + packages (≥1) required for top
  • Reviews & bookings improve placement
search-simulator

Frequently Asked Questions

Quick answers to common questions — improving SEO and reducing support load

How do I get paid as a creator?
payments
Payments are held in escrow via Paystack. Once the client approves your work (or after 5 days with no dispute), funds are automatically released to your CreLab wallet. You can withdraw to your bank account anytime.
What's the platform fee?
payments
CreLab charges a 5% platform fee on each booking. This covers payment processing, escrow protection, platform maintenance, and support.
Can I cancel a booking?
bookings
Yes. Full refunds are available within 48 hours of booking. After that, a 50% cancellation fee applies to protect the creator's time.
How do I build my portfolio?
creators
Upload videos and images directly, or connect Google Drive to sync your existing portfolio. Portfolio items appear on your public profile and in the Explore feed.
What types of creators can I hire?
clients
We support Content Creators (UGC, lifestyle, brand content) and Cinematographers/Videographers (events, commercials, narrative, documentary). Each has tailored profile fields.
Is my data secure?
security
Yes. We use bank-grade encryption, row-level database security, and comply with NDPR 2023. Payment data is handled by Paystack (PCI DSS Level 1 certified).